Join Our Mission: Looking for Front Desk Coordinator

Our front desk is the heartbeat of Lee’s Summit Social Services, and we need someone who can juggle phone calls, paperwork, and schedules without losing their smile. We’re looking for a master communicator who knows that sometimes, the most important part of the job is just being a good listener.

A Note on Eligibility: We value our community and the relationships we build with our clients. To avoid any potential conflicts of interest, we require a 12-month period between receiving assistance from our programs and transitioning into a staff role. If you have been a client within the past year, we encourage you to stay connected and consider applying in the future!

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Job Title: Front Desk Coordinator

Organization: Lee’s Summit Social Services

Location: 108 SE 4th Street, Lee’s Summit, MO 64063

Reports To: Megan Salerno, Executive Director

Pay: $15/Hour

Role Overview

The Front Desk Coordinator is the first point of contact for our clients, partners, and community members. You are the heartbeat of our daily operations, ensuring that everyone who walks through our doors or calls our office feels heard, respected, and supported. This role requires a blend of sharp administrative skills and deep emotional intelligence.

Key Responsibilities

  • Communication & Reception: Manage a multi-line phone system with professionalism. Serve as the primary filter for inquiries, providing information or routing calls to the appropriate team member.

  • Scheduling: Coordinate and manage appointment calendars for staff and clients, ensuring smooth transitions and minimal wait times.

  • Client Onboarding: Proactively ensure all client paperwork is complete, accurate, and up to date. Assist clients who may need help navigating forms or digital portals.

  • Records Management: Maintain an organized physical filing system. Handle sensitive information with the highest level of confidentiality and data integrity.

  • Office Flow: Maintain the appearance of the reception area and manage incoming/outgoing mail and deliveries.

What We’re Looking For

  • The "Go-With-The-Flow" Mindset: Non-profit work is unpredictable. You can pivot from a quiet filing task to a high-energy situation without losing your cool.

  • Active Listening: You don’t just hear people; you listen to understand their needs. You have the patience to work with individuals from diverse backgrounds who may be in stressful situations.

  • Professionalism with Heart: You understand the importance of boundaries and office decorum, but you deliver it with genuine empathy.

  • Detail-Oriented: You take pride in "clean" data and organized files. You notice when a form is missing a signature before it becomes a problem.

  • This is a full-time position: Days and hours are generally 8:30 AM to 4 PM, Monday - Friday—Wednesdays, 8:30 AM to 12:00 PM. Additional hours may be required to meet the volunteer and client needs.

Qualifications

  • Strong communication and leadership skills – The position requires interacting and communicating with staff, volunteers, and the community.

  • Strong organization and time management skills are required.

  • Able to work as a collaborative team member in delivering customer service.

  • Regular attendance is required—access to reliable transportation.

  • 5 years of experience in an administrative or customer-facing role.

  • Proficiency in Google Workspace, Excel and Setmore (optional)

  • Excellent verbal and written communication skills.

  • A passion for the mission of Lee’s Summit Social Services: To help low-income, elderly, and disabled individuals in our service area with emergency needs while enabling them to maintain their dignity and learning to set and meet realistic goals which will lead to greater independence.

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